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Customer Portal

Digital interface for end customer access and management

welcome screen of customer portal with a chart and invoices

The customer portal of the VGT platform offers a modern, intuitive solution for energy suppliers to digitize end customer access, automate processes, and efficiently manage interaction with end customers. The platform reduces internal effort and increases service quality through transparency, real-time data, and self-service functions.

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  • AEW Logo
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  • Energie Wettingen Logo

What does the VGT Customer Portal offer?

Contract and product management

Contracts and current products can be viewed at any time. Tariff calculators and product comparisons support decision-making, and a switch can be made directly in the portal.

Contract and product management interface

Billing and payment overview

Invoices, both current and historical, are available at any time. Installment payments, dunning stops, changes to payment methods, and invoice recipients can be managed independently.

Contract and product management interface

Service requests and communication

An integrated messenger function allows support requests to be made directly and concerns to be handled efficiently—without additional contact channels.

Contract and product management interface

Address change and meter reading

Moves and meter readings can be reported online. The recording is seamless, reducing effort for both end customers and energy suppliers.

Contract and product management interface

Consumption and meter data

Consumption data for all media are displayed in various granularities, from 15-minute values to annual views. These can be exported and used for further analysis.

Contract and product management interface

Multi-Location management

For companies or administrations with multiple properties, functions for grouping and central management are available, including cumulative invoice and consumption views.

Contract and product management interface

Technical Key Data

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  • Voltenic Logo
  • Energiepool Logo

Redundant Azure Cloud in Switzerland

Admin functions

Two-factor authentication

Logs

REST and transit encryption

Multilingual & accessible

Test and production system

Role management

ERP, EDM, CRM, and billing systems

Benefits at a glance

Reduction of administrative effort through digital self-service.

Transparent display of contracts, consumption, and payments.

Compatibility with common ERP, CRM, and metering systems.

Automatable processes such as data exports and system updates.

Real-time communication between energy supplier and end customers.

Scalable, cloud-based infrastructure located in Switzerland.

Adaptation to existing brand worlds through white label design.

Background

Interested in a modern, digital solution for customer interaction?

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VGT Customer Portal: Digital Interface for End Customer Access and Management